Refund policy
Return and Refund Policy
We hope you’re delighted with your jewelry order. For hygiene and product safety reasons, we do not accept returns or exchanges for personalized/custom jewelry unless the item is defective, damaged, or incorrect upon arrival.
If you have received a defective or damaged item, wrong size, or wrong product, please contact us within 10 days of receiving your order at: joyqueen.land@gmail.com
1. Returnable Items
① Items damaged or defective upon arrival.
② Items received in incorrect size/color/style.
③ Items received do not match your original order.
2. Non-Returnable Items
For hygiene and quality assurance, the following items cannot be returned:
- Earrings (for hygiene reasons)
- Personalized / engraved / custom jewelry
- Items without original packaging or tags
- Items purchased during final sale
If your item meets the returnable conditions above, please contact us for return or refund support.
3. Return Processing Time
Once your return request is approved, we will process it within 1-2 business day.
4. Return Address
Please contact us to get the official return address. We will reply within 1-2 business day.
5. Important Note
Do NOT send returns to the address printed on your package.
This is not our return address and will delay your refund.
6. Refunds
Once we receive and inspect your returned item, or your refund request is approved, we will process the refund to your original payment method within 1-2 business day.