Privacy policy
Privacy Policy
PROTECTING YOUR PRIVACY
www.joyqueenland.com (hereinafter referred to as "we," "us," "our") is fully committed to protecting the privacy and security of our valued visitors and customers. We understand that trust is as precious as the jewelry we offer, and we are dedicated to safeguarding your personal information.
This Privacy Policy applies to our website, mobile applications, and related services (collectively called the "Services") and governs the use of Personal Information we collect when you access and use the Services to browse, purchase, or inquire about our jewelry collections.
Our website may contain links to third-party sites. This Privacy Policy only governs information collected on our own website. We are not responsible for the privacy policies and/or practices of other sites. When linking to another site, please review its privacy policy before providing any information.
We may use the personal information you provide to perform necessary anti-fraud checks, especially important for high-value jewelry purchases. Your information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of the information. This is done solely to confirm your identity — a credit check is not performed, and your credit rating remains unaffected.
Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 18 years of age, you are not authorized to use the Services without parental or guardian supervision. If you believe a child under 13 has submitted personal information to us, please email us immediately at: joyqueen.land@gmail.com.
Your use of the Services constitutes your acceptance of the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
RESPECTING YOUR CONSENT
We will not disclose your information to any third parties except as necessary to provide a service to you — for example, arranging for the secure delivery of your jewelry, conducting security checks, or for customer research purposes — or where we have your express permission to do so.
We will never sell your name, address, email address, credit card information, or personal information to any third party. However, we cannot be held responsible for the actions of third-party sites from which you may have linked or been directed to our website.
REGISTRATION AND ORDERING
When registering an account, whether through our website or a social network channel, we collect personal information to facilitate your jewelry shopping experience. You may provide us with your name, shipping and billing address, phone number, email address, and payment details. This information is used for billing, fulfilling your orders, and communicating with you about your purchase, such as shipping updates for your curated pieces. If we encounter any issues processing your order, we will use this information to contact you promptly.
If you create an account using a third-party service (e.g., Facebook, Twitter, Pinterest), we will access and collect only the information permitted by your privacy settings on that service to create your account. We may also collect contact information from your address book if you choose to connect it, allowing you to share our exquisite jewelry with friends.
Social media features on our website are hosted by third parties. Your interactions with these features are governed by the respective privacy policy of the hosting company.
You may choose not to provide certain information, but this may prevent you from completing a purchase or accessing personalized features on our website. The Personal Information you provide enables us to process your orders, improve our curated jewelry selection, and customize your shopping experience.
NEWSLETTERS AND EMAIL PROMOTIONS
If you have subscribed to our email list or made a purchase from our store, we may occasionally update you on our latest jewelry collections, new designs, special offers, and styling tips via email. Our emails may also include transactional messages, shipping notifications, and exclusive promotions.
You will have the opportunity to opt-in to receive such communications from us and selected third parties when you become a member. You may opt-out of receiving marketing information at any time by clicking the "unsubscribe" link in any email we send you or by emailing joyqueen.land@gmail.com. Even if you unsubscribe, we may still contact you regarding your orders, purchases, or important service issues.
In some cases, your name and/or email address may be provided to us through our friend referral program. We may send you a one-time email regarding this referral and keep your information to track the success of the program. To request the removal of your information from our database, please contact us at joyqueen.land@gmail.com.
4 TYPES OF COOKIES
A cookie is a small data file sent to your computer, mobile, or other device when you visit a website. It recognizes your device on future visits, enhancing your shopping experience — much like how a trusted jeweler remembers your preferences.
During your visit, we may place cookies on your device. These cookies help track your selected jewelry items, process your order efficiently, and avoid retyping information during subsequent visits.
You may decline cookies if your browser permits; however, disabling cookies may prevent you from completing purchases or using key features of our website.
We use cookies to collect anonymous usage information (e.g., visitor frequency, popular jewelry categories) to analyze trends, assess our product lines, and improve our website.
Cookies are categorized into four types:
Type 1: Strictly Necessary Cookies
These essential cookies enable core services, such as remembering the jewelry items in your shopping bag and processing your checkout securely.
Type 2: Performance Cookies
These cookies collect anonymous data on how visitors use our site (e.g., which jewelry collections are viewed most). We use tools like Google Analytics to understand navigation patterns and improve the user experience. This data never identifies individual users.
Type 3: Functionality Cookies
These cookies remember your preferences, such as language, currency, and jewelry size/metal color selections, ensuring a personalized and seamless shopping experience. Data is merged anonymously to help us improve our website.
Type 4: Targeting or Advertising Cookies
These cookies gather information about your browsing habits to deliver relevant advertising for our jewelry products. They remember visited websites and share non-identifiable information with trusted advertising partners. You may adjust your browser settings to block these cookies (refer to your browser’s "Help" section for details).
PROTECTING YOUR INFORMATION
When purchasing jewelry from our website, we collect personal information (e.g., email, name, address, phone number, password) and payment details. "Personally identifiable information" includes unique data such as credit card numbers.
You are responsible for safeguarding your username and password. We recommend choosing a strong password and changing it regularly.
All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider’s database. Only authorized personnel with special access rights (and a duty of confidentiality) can access this information.
After a transaction, your sensitive payment details (e.g., credit card numbers) are not stored on our website. Our website undergoes daily security scans and verification by McAfee Secure from Symantec to ensure the highest level of protection for our customers.
USE AND DISCLOSURE OF YOUR INFORMATION
While we employ industry-standard security measures to protect your information, no data transmission over the internet can be guaranteed 100% secure. You transmit information to us at your own risk.
The information we collect may be transferred to or processed by our staff or trusted suppliers (e.g., for order fulfillment, jewelry shipping, or preference analysis). Personal Information is shared only to fulfill your order or enhance your use of our Services.
We may disclose your personal information to our group of companies or trusted third parties in the following circumstances:
- If our business assets are bought or sold, customer information may be transferred as part of the transaction (the acquirer will be bound by this Privacy Policy).
- To comply with legal obligations, enforce our Terms of Service, or protect the rights, property, or safety of our customers, ourselves, or others.
Currency Conversion: By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. This currency is stored in a temporary session cookie (automatically deleted when you close your browser) to ensure consistent pricing in your local currency while browsing our jewelry collections.
CONTACTING US & CUSTOMER SUPPORT
You may access your account (excluding checkout pages) at any time to update your personal information (e.g., name, email, password, address) by logging into our website. If you forget your password, click "Forgot your password" on the Sign-In page to reset it.
Jewelry Order Support:
Hey there! We’re professional jewelry specialists—we can help you find all kinds of stylish, high-quality jewelry, including trendy designs, classic pieces, and even limited-edition collections.
Need help or looking for something special? Reach us on WhatsApp: +1 (346) 583-3644! 😉
After-Sales Policy:
If your jewelry order arrives incorrect, damaged, or with missing items, please contact us within 10 days of delivery. Any request made after 10 days will not be accepted.
Please send your order number & details to our customer service WhatsApp first: +1 (346) 583-3644.
This Privacy Policy is effective immediately and may be amended from time to time. If we make material changes to how we use your Personal Information, we will notify you by posting an announcement on our website or sending an email. Your continued use of the Services after such changes constitutes acceptance of the updated policy.
We welcome your questions, feedback, or requests to stop processing your information. Please contact our Legal Department with any inquiries:
www.joyqueenland.com
Legal Department
joyqueen.land@gmail.com